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1. Business Planning
- Business Planning Structure and Strategy
- Organisational and Change Management linked to Decision Making
2. Business Development
- Market Research and Lead Generation
- The Art of Selling and Negotiation at all levels
- Sales Management and Sales Development Metrics
3. Customer Development
- Account Development and Management
- Customer Care, Service and Relations
- Customer Profitability Assessment and Development
(Go to www.cambridgequadrant.co.uk for further detailed information)
4. Leadership and Management Development
- Practical application of the Key Principles of Leadership
- Management Motivation, Team Dynamics and Development
- Appraisal and Performance Management Metrics
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